Gerry Barretto Awards for Outstanding Student Services

Recognising professional staff who demonstrate excellence in the provision of service to students.

Recognising the outstanding contributions made by professional staff to the quality of students’ University experience.

Award recipients are acknowledged for records of excellence and innovation in areas that contribute to a high quality student experience, delivering services that are sustained over time and are of outstanding quality.

The Awards provide development opportunities for the recipients and benefits to the University through the advancement of its administrative and management practices. The principal objectives of these Awards are to enable professional staff to further develop their expertise and to share what they have learned with University colleagues.

The University usually awards up to two Gerry Barretto Awards annually, to individuals and/or teams. Each award includes a certificate/trophy and a scholarship of up to $10,000.

How to apply

Honor Roll


Commerce  Student Centre

(Lead  applicant, Ms Francesca Pecoraro)

Faculty of  Business and Economics

For the dedication of the Commerce Student Centre staff in  delivering a high quality service to students, academic staff and colleagues across  the University.


MBS@ Berkeley Student Centre Team

For providing the highest standard of student service delivery and support including a targeted program of orientation and transition, ongoing course advice and a comprehensive suite of academic enrichment, careers services and professional development opportunities.


Science Student Centre Team

For providing comprehensive services to a large and diverse group of students. Further, for demonstrating their commitment to continually improving service to students and stakeholders, and to embracing new opportunities for collaboration and developing new initiatives.


Two awards were presented this year

Phillip O’Neill

Melbourne Students & Learning

Phillip returned to a series of student services related roles in 2002 following a former teaching life in Colombia and South Korea. As Manager of the University’s Contact Centre, he is passionate about evolving a high quality service delivery culture in partnership with an engaged, positive, well-trained team of staff. He is also driven by the need to improve the tools and resources required to enable effective service delivery. Fundamental to his work is a commitment to review, re-think and develop initiatives that empower students to navigate their way through a complex range of systems, procedures and information, support them to self-manage core activities, and encourage greater independence as they journey through their course.


Ms Sandra Woods, Ms Hero Macdonald and Ms Elisa Soerjono

University Library

As Library Learning and Development Consultant, Sandra Woods has lead and coordinated many strategically focused ‘people’ initiatives. Her focus is on quality customer service; building organisational capability and learning, and establishing performance and leadership initiatives (such as the Student Library Assistants program) in all elements of planning, recruitment, training and evaluation.

Hero Macdonald is driven by delivering high quality library services that enhance the experience of students on campus. She has worked as Senior Client Services Librarian in the Baillieu Library since 2010, and over that time has played a key role in the development, ongoing management and evaluation of the Student Library Assistant Program.

As the team leader of the Student IT group, Elisa Soerjono actively encourages student interns to establish and contribute to an efficient and constructive working environment, with a collective focus and commitment to outstanding support service, and a culture of organised collegiality and friendliness.


Not awarded in 2012


Ms Jennifer Gilbert

Melbourne School of Graduate Research

Ms Laurie Ransom

Academic Enrichment Services


Mr Robert Westerink

Manager, ESOS and Visa Support, International Student Services, Academic Enrichment Servicesmore


Ms Christine Enker

Manager, International Careers and Employment, Academic Enrichment Servicesmore

Mr Jonathan Norton

Manager, Counselling Service, Wellbeing Service,  Office of the Provost more


Ms Lisa Hayes

Course Advising, Melbourne  School of Engineering

Ms Kathryn Taylor

Manager, Asian Law Centre and Centre for Islamic Law and Society, Melbourne Law School

About Gerry Barretto

Mr Gerry Barretto was Manager of Examinations, Graduations and Academic Records at the University of Melbourne, and made a 30-year contribution to the University.

The Gerry Barretto Awards were established in recognition of this contribution. Gerry Barretto died in December 2007 at the age of 50 after a short illness.

The Gerry Barretto Awards were established in Gerry Barretto's honour and memory, and are presented annually to professional members of staff who demonstrate excellence in the provision of service to students.