Student Success: Engage-Succeed-Progress-Complete
By Peta Ryan, Data Analyst, Corporate Planning and Analytics,The University of New England.
This article is based on Peta's paper for the 2018 Service Improvement and Innovation in Tertiary Education Conference.
The Student Success Project: Engage-Succeed-Progress-Complete was conceived by the University of New England's Academic Quality and Analytics in response to a request from the Regional University Network Student Success Innovation Cluster. The purpose being for each member university to undertake a retention related project that could be shared amongst members to inform practice improvement across the Network.
Whilst student retention and success in higher education is well researched, the principal aim of this project was to determine whether we could identify any additional factors particular to University of New England (UNE) students, academic delivery or policy, process and systems that may be impacting on students. The secondary aim was to identify and develop a framework, methodology, and internal capacity for analysing multiple unstructured datasets to inform the quality improvement cycle.
While designed as a study to interrogate student data and to facilitate improvement in retention and success, the study has raised a number of issues which may not only impact negatively on student outcomes but, if addressed, also have the potential to positively influence service improvement across UNE.