2015 Service Improvement and Innovation in Universities (Melbourne)
Presentations
- Continual_improvement_from_the_ground_up_gwalshcgiannoukos_16Oct.pdf (PDF File 1.9 MB)
- Design_and_implementation_of_an_operational_excellence_program_aszeri_15Oct.pdf (PDF File 700.0 KB)
- Driving_service_innovation_through_a_conflict_resolution_approach_sjohnson_15Oct.pdf (PDF File 1.4 MB)
- Greater_than_the_sum_of_the_parts_fsalisburyrshaw_16Oct.pdf (PDF File 684.1 KB)
- Innovation_in_service_delivery_charding_15Oct.pdf (PDF File 569.1 KB)
- Process_and_form_digital_transformation_mnelson_15Oct.PDF (PDF File 1.5 MB)
- Quick_I_need_a_solution_rwesterinkamanahan_16Oct.pdf (PDF File 1.2 MB)
- Service_Improvement-and-innovation_jwellspduldig_16Oct.pdf (PDF File 367.7 KB)
- The_pursuit_of_service_excellence_in_tert_education_swellersciancio_15Oct.pdf (PDF File 846.7 KB)
- The_virtuous_circle_pveenendaalakeleherttjia_16Oct.pdf (PDF File 867.2 KB)
- Transforming_service_delivery_at_the_department_of_human_services_tshepherd_16Oct.pdf (PDF File 1.8 MB)
- Twin_peaks_climbing_the_productivity_efficiency_and_service_excellence_mountains_icallahan_15Oct.pdf (PDF File 601.9 KB)
- Understanding_continuous_service_improvement_jclyde-smith_15Oct.pdf (PDF File 1.2 MB)
- What_are_the_most_important_motivations_mgillespie_16Oct.pdf (PDF File 819.2 KB)
