Why Attend



The 2019 Conference will bring the tertiary education sector together to learn from each other by sharing ideas, successes, and lessons learned; to hear from leading professionals in other sectors facing similar issues; to enable collaborative opportunities across the sector, and to build our own skills and competencies to enable us to contribute successfully to the change agenda of our employers.

What sets this conference apart is the collegial spirit in which presenters and participants interact. It is about joint capacity building and providing a catalyst for new ideas and establishing new and consolidating existing innovative networks.  It also provides participants with an opportunity to develop new or refine existing knowledge and skills to take back into their workplace.

Testimonials from 2018 Participants:

"Seriously one of the most high powered, relevant, up to date conferences I have ever been to. Also meeting high caliber peers, colleagues. My expectations across all my roles, professional, researcher, leader were all met and exceeded. I have walked away with useful strategic and operational models that will enrich my organisation and work in general." - Ben Oxford, Director Customer Experience, Customer Experience, Office of the Vice President (Administration), La Trobe University

"I loved the practical workshops and real solutions"

"To be provided with the tools and templates to re-produce was excellent.  It was fun, interesting and am very grateful for sharing their knowledge."

Testimonials from 2017 participants:

"One of the best conference experiences I have had"

"[The panel] was one of the highlights of the conference. All the panellists were interesting and engaged and the topis was applicable across diverse businesses"

"Loved the takeaway tools provided [by the in-depth workshop]"

"I liked the jogger headings in the conference navigator guide relating to presenations e.g. thoughts and ideas, quotes to remember, questions to ask, actions, things to research"

  • Who should attend

    Senior executives and managers or directors of business units, particularly those with responsibilities for business and process improvement, change management, administration, planning and service delivery. Below are examples of their position titles.

    • Deputy or Pro Vice-Chancellor
    • Registrar or Deputy
    • Vice-Principal or Deputy
    • Chief Operating Officer
    • Chief Finance Officer
    • Chief Information Officer
    • Project Director or Manager
    • Director or Manager of Business Improvement
    • Director or Manager of Change or Transformation
    • Director or Manager of Administration
    • Director or Manager of Planning
    • Director or Manager of Services (e.g. Student Services, Research, HR, Finance and IT)
  • Benefits of Attending
    • Gain valuable insights from leaders and peers in the sector who have successfully carried out transformational change, big and small.
    • Opportunities to discuss key issues affecting your institution and the sector as a whole.
    • Bring back ideas on how to establish a service improvement initiative in your institution or extract more value from a current one.
    • Learn how to think outside the square, create focus on people and culture and translate these into results for your institution.
    • Enhance your institution’s chances of future success through an increase in service quality.
    • Opportunities to network with peers and participate in interactive group sessions that will capture new thinking and better practices.
  • Learning Outcomes
    • Collaborate and share your stories of success (or failure), ideas for change and expertise with your peers to create something new
    • Contribute to a post-conference publication on key issues and findings from the conference proceedings
    • Develop a return to work action plan to implement your great ideas