Conference Program

Draft conference program

Please note: the draft program is to be used for indicative session times only. The draft program is subject to change without notice. A full and final program will be made available prior to the conference.

Thursday 31 October 2019

9:00am

Registration, Tea & Coffee

9:30 – 9:35

Welcome to Country

9:35 - 9:45

Opening Remarks

9:45 - 10:30

Keynote Address: "Creating universities for the future" - Professor Linda Kristjanson AO, Vice-Chancellor, Swinburne University

10:30 - 11:00

Morning Tea

11:00 - 11:45

Driving innovation whilst juggling business as usual -
Daphnee Devlin, Australian Catholic University

Holistic assessment and project-based learning in a higher education creative media context -
Colin Webber and Luke McMillan, SAE Creative Media Institute

Tell 'em they're dreaming! -
Sharone Ciancio and Angela Forrester, Australian Catholic University

11:45 - 1:00

Pitching Sessions per Conference themes

1:00 - 2:00

Lunch

3:00 – 3:15

Winners of Pitching Sessions announced

2:15 - 3:00

Keynote Address - John MacKenney, Principal Digital Strategist, Adobe

3:00 - 3:45

KPIs that matter in student-centric services: Amplifying the student voice -
Reshmee Gunesh, Monash University
Breakout Presentation 5 Unifying with continuous improvement: A case study -
Service Improvement Team, The University of Melbourne

3:45 - 4:00

Closing Remarks

4:00 - 4:30

Afternoon Tea / Networking

6:30pm - 10pm

Conference Dinner - MCG

Friday 1 November 2019

9:00am

Registration, Tea & Coffee

9:30 – 10:15

Keynote Address - Anthony McClaran, Chief Executive Officer, TEQSA

10:15 - 10:45

Morning Tea

10:45 - 12:00

Workshop 1

Workshop 2

Workshop 3

12:00 - 1:00

Round Table discussions

1:00 - 1:45

Lunch

1:45 - 2:30

A hands-on approach to understanding and improving customer experience -
Luke Williams and Liz Moon, Australian Catholic University

Stronger Together - The University procurement hub -
Scott Jenkins, Australian Catholic University and Simonne Everington, Accenture

Breakout presentation 9

2:30 - 3:30

Panel Session and Closing Remarks

3:30 – 4:15

Networking Drinks and Canapes